CUSTOMER CARE REPRESENTATIVE

SKILLDEER

Job description

We are seeking for a hungry, talented customer care representative to help us manage
customer inquiries in cooperation with our partner network and solve any customer or
partner related issue in a fast and effective way.

Your responsibilities

• Attract potential customers by answering questions related to classes on
  skilldeer
  
• Answer inbound calls from customers
• Resolve customer care tickets in a timely manner
• Conduct outbound calls to follow-up with leads and encourage them to book a
  class
  
• Communicate and coordinate between customers and partner institutions
• Provide feedback to relevant departments to help improve our customer
  experience
  

Your profile

• 2+ years of customer care experience preferably at an e-commerce environment
  
• Ability to quickly assess a situation and problem solve to point of
  resolution.
  
• Able to effectively communicate to a wide range of people via telephone or
  email
  
• Multitasking and ability to adapt to changing dynamics of business environment
  
• Excellent written and spoken English
• Positive attitude and some basic sales talent

Please send your resume to [email protected] with job title and your name in subject"