Customer Engineer SS&C Advent

For implementation projects, these are the responsibilities of a Customer Engineer:

• Together with the business consultant and/or the solution architect, define what custom items need to be built for the implementation project.
• Collaboration on each custom request with the client and/or business consultant to create a technical specification.
• Develop the custom item outlined within the specification.
• Install the custom item in the test/UAT or other environment.
• Test that the item works, and deliver it to the client or consultant to do testing.
• Fix any issues that may come up during testing.
• Update documentation for any changes that have come up during development and testing.
• Provide documentation and review the item with the client and support.

For ad-hoc projects (existing clients), these are the responsibilities of a Customer Engineer:

• Support items previously developed and delivered to Clients. This could also include internal custom items.
• Work may be a billable task depending on the maintenance coverage in place for the custom item.
• For new items, Engineering Services owns the full project from start to finish.
  • Scoping
  • Estimating
  • Specification
  • Development
  • Testing
  • Installation/Setup
  • Hypercare/Go Live Support
• Upgrade custom items when a client is moving to a new version.
  • This may be a billable task depending on the maintenance coverage of each custom item.
• Assist the SS&C client experience organisation by sharing knowledge of software development skill sets and providing consultancy.