Customer Sales & Service Officer The Emirates Group

Job Purpose

Lead the retail store s daily operations, ensuring a seamless customer experience while driving commercial success. You will be responsible for optimizing sales performance, maintaining service excellence, and fostering a high-performance team culture. Acting as the primary decision-maker on-site, you will uphold Emirates' premium retail standards by delivering a personalized and engaging customer journey while ensuring operational efficiency and compliance with company policies.

Manage daily store operations, ensuring efficiency, service excellence, and adherence to Emirates retail and service standards.

Implement the station s sales strategy within the retail store, utilizing sales tools and insights to maximize direct sales opportunities.

Drive revenue by fostering consultative selling, upselling, and cross-selling of Emirates products and services.

Lead, mentor, and develop the retail team, ensuring motivation, engagement, and continuous performance improvement.

Champion a high-quality, personalized customer experience, maintaining the highest service standards.

Ensure strict adherence to image and uniform standards, reinforcing professionalism and brand representation at all times.

Oversee store presentation, ensuring all service points, displays, and materials reflect Emirates brand identity.

Act as the final escalation point for customer concerns, resolving issues efficiently while upholding service integrity.

Monitor and analyse store performance, customer insights, and operational trends to enhance sales and service strategies.

Ensure strict compliance with company policies, financial controls, and regulatory requirements, including the management of accountable documents.

• Graduate in business, hospitality, or a related field (preferred).

Qualification

• Experience: 2+ years in luxury retail, hospitality, or store leadership.
• Proven ability to inspire, develop, and lead diverse teams.
• Strong understanding of digital retail tools, CRM systems, and analytics.
• Airline sales and contact centre experience.

Must have the right to live and work in Jordan

Salary & benefits

Competitive Salary