Customer Service Consultant (BES)

Bupa Arabia

Key Responsibilities

• Authorize or reject treatment requests before procedures
• Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
• Manage membership updates, billing inquiries, and document issuance
• Coordinate international medical appointments and support cross-departmental communication
• Investigate and resolve complaints, ensuring customer satisfaction
• Maintain accurate system records and support new team members
• Collaborate with providers and internal teams to deliver seamless service

Why Bupa

We re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to Be you at Bupa , we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.