Customer Service Coordinator

Majid Al Futtaim

Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Provide courteous, professional assistance to mall visitors at the Customer Service Information Desk.
* Maintain detailed knowledge of mall facilities, stores, amenities, and ongoing promotions to assist customers effectively.
* Support daily desk operations in line with Majid Al Futtaim s Customer Service guidelines.
* Manage and resolve customer concerns promptly and politely, ensuring high satisfaction levels.
* Coordinate the execution of the Gift Card program and ensure all payment handling complies with company procedures.
* Work closely with supervisors and team leaders to ensure smooth desk functionality and customer experience.
* Handle inbound inquiries by phone or in person, providing clear information and guidance.
* Contribute to delivering a memorable and effortless customer journey across all touchpoints.

Ideal Profile

* High school diploma or equivalent; diploma or certification in hospitality or customer service is an advantage.
* Minimum 2 years of experience in customer service within luxury retail, shopping malls, or five-star hospitality environments in the GCC.
* Strong communication, interpersonal, and problem-solving skills.
* Excellent grooming, professionalism, and attention to detail.
* Ability to remain calm and courteous under pressure.
* Multilingual abilities (especially Arabic and English) preferred.

Skills Set

* Frontline Customer Service
* Complaint Resolution and Communication
* Mall and Retail Operations
* Gift Card Program Handling
* Guest Engagement and Satisfaction