Customer Service Coordinator

MTS Globe

Role Description

We are looking for a motivated and detail-oriented Customer Service Coordinator to join our team in Hurghada. This is a full-time, on-site position, ideal for a professional with strong communication skills, commercial acumen, and a customer-first mindset.

The successful candidate will play a key role in maintaining excellent client relationships, supporting commercial operations, and driving business insights through analysis. You will collaborate with multiple departments, contribute to decision-making processes, and support the company s growth by ensuring operational excellence.

Key Responsibilities

• Act as the main contact point for clients, handling requests and inquiries with efficiency and professionalism.
• Build and maintain strong, long-term partnerships with clients, identifying opportunities for further growth and collaboration.
• Manage stop sales processes and ensure timely updates to stakeholders.
• Monitor and validate reservation confirmations from suppliers to maintain accuracy and service quality.
• Conduct weekly sales performance monitoring, prepare reports, and provide actionable insights.
• Analyze competitive market trends and deliver detailed reports to support strategic decisions.
• Collaborate closely with Yield and Booking departments to align objectives and improve performance.
• Support and coordinate with team members, ensuring tasks are followed up effectively and communication is seamless.