Customer Service Officer

Daam

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Respond promptly to customer inquiries.
  • Resolve basic operational issues.
  • Raise and follow up on tickets until closure.
  • Coordinate with technical and operations teams.
  • Work in rotating duty shifts.

Performance Evaluation:
Performance is evaluated based on Customer Service KPI Policy, including SLA, FCR, CSAT,
and productivity.

Desired Candidate Profile

Job Purpose:
The Customer Service Officer is responsible for providing timely and professional support
to merchants using Integrated Accounts ECR solutions through phone, WhatsApp, email,
and ticketing systems.

  • Diploma or Bachelor s degree.
  • Experience in customer service or POS support.
  • Arabic & basic English communication skills.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Officer

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Daam

https://wuzzuf.net/jobs/p/toxucv3buy6c-customer-service-officer-daam-cairo-egypt