Customer Service Specialist

Electrolux Group

Your Role

• Daily processing & execution of customer orders while ensuring a close follow-up with Transport planning team in order to ensure a best-in-class service to our customers.
• The jobholder will play a key role of coordination between Customers, 3PLteam, Sales Team & Transport Planning team taking the ownership of the orders execution
  

What You Do

• Responsible for the order management of all retail & e-commerce accounts in UAE region
• Direct order / bulk order shipment processing for Project or consignment orders
• Review and verify orders information s and shipping details to ensure 100% accuracy. Identify and assess customer s needs to achieve satisfaction
• Following up with warehouse for stock readiness & delivery planning
• Alignment with the logistics team for dispatches and confirming the proof of delivery
• Alignment with Finance to identify any credit risks
• Marketing promo delivery and Customer / Retailer return order processing
• Continuously ensuring the highest service level and OTIF
• Coordinate with internal teams in case of any delivery deadlines, shortages, disputes etc
• Participate in the implementation of projects for Service Level and OTIF target achievement
• Build sustainable relationships and trust with customers through open and interactive communication
• Follow communication procedures, guidelines and policies
• Maintains a positive, empathetic, and professional attitude toward customers always
• Provides feedback on the efficiency of the customer service process
• Go the extra mile to engage customers and ensure their satisfaction
  

Who You Are

• Minimum 1-2 years Supply Chain Execution or Order Management Experience in B2B & B2C business
• Knowledge of SAP ECC
• Efficient in Retail / Ecommerce order planning, Direct/Bulk Shipment planning,
• Adept in stock readiness & delivery planning,
• Awareness of the Financial credit requirements
• Advanced computer software skills (Excel, PowerPoint, Pivot tables)
• Having agile and growth mindset