Customer Service Team Manager
EMPLOI PARTNER
Employer Active
Posted on 13 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Supervise and manage the customer service team.
- Ensuring the efficient processing of customer requests, complaints and disputes
- Implement procedures to improve service quality
- Monitor performance indicators (satisfaction rate, response times, etc.)
- Analyze customer feedback and propose improvement actions.
- Ensuring customer loyalty and developing customer relationships
- Coordinate with other departments (sales, technical, production)
- Train and support customer service representatives
- Write periodic reports on the activity
Desired Candidate Profile
- Education: Bachelor's degree (3 years of higher education) or Master's degree (5 years of higher education) in business, management, communication or equivalent
- Exp rience :
- Minimum 1-2 years in customer relations
- Experience in team management preferred
- Excellent mastery of customer relations
- Team management skills
- Good oral and written communication skills
- Conflict and difficult situation management
- My proficiency with computer tools (CRM, Excel, tracking tools)
- Sense of organization and thoroughness
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Team Manager
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EMPLOI PARTNER