Customer Success Manager - 4PL

C.H. Robinson Worldwide

Posted on 23 Feb

Experience

2 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

  • Manage full P&L for a major global account.

  • Oversee financial performance, including expenses and revenue forecasting.

  • Allocate resources effectively and design supply chain solutions based on customer needs.

  • Champion the enterprise technical and operational capabilities to customer goals and requirements

  • Develop collaborative strategic plan reflecting both the customer and C.H. Robinson s visions

  • Align internal and external business functions across all global regions to support long term strategic plan

  • Lead initiatives and manage projects to support customer value proposition

  • Build trusted relationships with executive level customer contacts and serve as an escalation point

  • Understand industry and market trends and apply to customer strategy and business reviews

  • Provide guidance and mentoring to the Service Delivery teams

  • Foster collaboration, continuous improvement, and a growth mindset.

Desired Candidate Profile

Required Qualifications:

  • Minimum 2 years of similar experience within logistics or supply chain environment.

  • Strong communication skills in English

  • Ability to travel up to 25% (domestically and internationally)

Preferred Qualifications:

  • Bachelor s degree from accredited college or university

  • Advanced proficiency in Microsoft Office Suite of programs

  • Knowledge of Supply Chain and/or Logistics industry

  • Presentation experience with internal and external key decision makers

  • Demonstrated experience in consultative and strategic sales

  • Ability and desire to work in a fast-paced environment

  • Strong negotiation and conflict resolution skills

  • Demonstrates skill of managing internal and external customer expectations

  • Proven ability to build, lead, and foster a team-oriented environment

  • Values a diverse and inclusive work environment

Company Industry

Department / Functional Area

Keywords

  • Customer Success Manager - 4PL

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C.H. Robinson Worldwide


https://chrobinson.wd5.myworkdayjobs.com/en-US/CHRobinson/job/Dubai-United-Arab-Emirates/Customer-Success-Manager---4PL_R47112

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