Customer Success Manager

Confidential Company

Posted on 12 Mar

Experience

0 - 5 Years

Monthly Salary

AED 12,000 - 15,000 ($3,241 - $4,051)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Manage post-sale onboarding in coordination with sales and delivery teams

  • Drive solution adoption aligned to customer use cases

  • Own renewals and proactively manage churn risks

  • Act as first line of defence for customer retention and support save motions

  • Identify evolve, migration, modernization, and upgrade opportunities using utilization data

  • Lead introduction of new products and CVM campaigns

  • Monitor customer health, usage, engagement, and financial indicators

  • Maintain accurate account reporting and performance tracking

  • Collaborate with Sales, Marketing, Pricing, Product, and Operations teams

Desired Candidate Profile

The Customer Success Manager (CSM) is responsible for driving customer retention, adoption, growth, and value realization across a defined portfolio of enterprise customers. The role ensures customers successfully onboard, adopt solutions, renew contracts, and expand usage through data-led insights and proactive engagement.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Client Success Specialist
  • Strategic Planning
  • Account Manager
  • Upselling
  • Customer Experience
  • Customer Success Specialist
  • Customer Relationship Management
  • Relationship Manager
  • Client Retention

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Confidential Company

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