Customer Success Manager

Pemo

What you will be doing:

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customer s needs and goals in order to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customer s journey and experience to ensure more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g. account set up with the customer)

- Provide a proactive approach to onboarding through asking questions to understand their goals, concerns, and expectations.

- Provide a consultative approach and act as a trusted advisor to the customer offering recommendations, and data-driven insights to optimize their experience.

About You:

- Enthusiastic

- Super organized and has great attention to detail

- Excellent communication and interpersonal skills

- Collaborative and willing to learn

- Thrives in a customer centric environment

- Comfortable working independently and remotely as well as collaboratively