Customer Success Roles Grubtech

Hiring across UAE & Egypt
Who we are?
As the digital disruption of the F&B sector continues to build momentum and accelerate by the pandemic s impact, the operators find themselves with archaic toolbox designed for traditional brick and mortar commerce. New business models born out of this transformation such as Cloud Kitchens and Virtual Brands have recently reached a critical mass of maturity and scale but unfortunately the technology providers in this space have not pivoted fast enough to capture the demand. GrubTech was born out of deep expertise in the beauty and apparel e-com space and have transposed best practices in operations, marketing, and technology to the F&B sector.
What we do?
We are one of the few companies globally that is purpose built from the ground up to cater to delivery centric restaurants and cloud kitchens. Our product suite encompasses the entire end to end operations from demand generation, food aggregator integration, in-kitchen operations, and last mile delivery integration. Our solution provides a high degree of automation which collapses manpower costs and unlocks digital channel revenues. It allows our customers to focus on what they do best, making great food while we handle the technology landscape to bring best of breed capabilities to assist in navigating the digital transformation of their sector.
Our Mission & Vision
• Mission: Powering the next generation of cloud kitchens and restaurants
• Vision: Reimagining F&B to continuously satisfy customer tastes
What You ll Be Doing:
• Leading all post-sales activities for Grubtech's customers through strong relationship-building, product knowledge, planning, and execution
• Acting as the voice of the customer
• Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
• Retaining long-term partnerships by independently renewing and expanding successful customers
• Dominating monthly metrics concerning customer retention, price increase, and upselling
• Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Conducting Quarterly Business Reviews in order to drive positive customer outcomes
• Independent analysis of data in order to discover insights that drive recommendations for clients
• Tracking accounts to identify churn risks and working proactively to mitigate such risks
What You'll Need:
• A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role
• Experience building relationships with clients
• Proven experience closing revenue through customer renewals and upsells
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details
• Desire to work in a dynamic start-up in which your input is encouraged to help craft offerings and interaction with clients
• Willingness to travel to customer locations ( though currently on hold due to COVID )
• Working with a CRM tool
• Coachability