Customer Technical Support (FinTech)
Codego LLC Dubai
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide technical and operational customer support on a 24 7 shift basis
- Maintain accurate documentation and follow structured support procedures
What We re Looking For
- Good written and spoken English
Why Join Codego?
- Opportunities for growth within a scalable support organization
Desired Candidate Profile
Experience in customer support, technical support, or help desk roles br>Availability to work rotating shifts (including nights, weekends, and holidays)br>Basic understanding of digital platforms or software products br>Strong problem-solving skills and a customer-focused mindsetbr>Comfortable working in SLA-driven, structured environments br>
- Good written and spoken English
Nice to Havebr>Experience in fintech, payments, or financial services br>
- Familiarity with ticketing systems and 24 7 support operations
- Exposure to international customers
- Interest or background in technology
Company Industry
Department / Functional Area
Keywords
- Customer Technical Support (FinTech)
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Codego LLC Dubai
strong>We re Hiring: Customer Technical Support (FinTech)/strong> br>Codego is expanding its strong>24 7 Operations Team/strong> and is looking for a strong>Customer Technical Support/strong> professional to support users across its fintech platforms and services.br>In this role, you will be on the strong>front line of customer experience/strong>, providing timely, accurate, and strong>SLA-driven support/strong>, while working closely with Product, Technical, and Operations teams in an international fintech environment.br>Key Responsibilitiesbr>Manage customer requests and incidents via strong>ticketing systems and digital channels/strong> br>Assist users with strong>platform usage, features, and basic troubleshooting/strong> br>Monitor and meet strong>SLA targets/strong> for response and resolution timesbr>Escalate complex or recurring issues to Product or Engineering teams when requiredbr> /p>