Cyber Analyst - Corporate Cyber Insurance Team

Marsh & McLennan Companies, Inc.

About Cyber Risk: As digital transformation reshapes business operations-enabling new ways to communicate, promote brands, and improve efficiency-Cyber Risk has become one of the top five strategic risks for most companies. This role offers the opportunity to become a subject matter expert in Cyber Insurance within the UAE corporate market.

Key Responsibilities

• Act as the first point of contact for day-to-day communication with clients, managing correspondence and maintaining effective communication.
• Assist in understanding client businesses by conducting research, analyzing industry issues, and supporting the preparation of risk assessments.
• Support account management tasks such as billing, scheduling, and liaising between internal teams and clients to ensure smooth operations and client satisfaction.
• Address and resolve client concerns promptly, escalating issues to senior colleagues when necessary.
• Gather feedback on client satisfaction and report insights to senior team members.
• Build and grow professional relationships with client counterparts, Corporate colleagues, prospects, and UAE onshore insurance markets.
• Become a Cyber Insurance subject matter expert for the Corporate Team in UAE.
• Explain the Cyber Insurance value proposition, Marsh capabilities, and data analysis to clients.
• Coordinate with the DIFC Cyber team to relay client requirements (industry, risk exposure) and commercial context (competition, budget) to secure the best insurance terms.
• Collaborate with Sales and Client Executives to present insurance terms to clients.
• Manage client onboarding and engagement throughout the lifecycle of the cyber insurance program.
• Organize regular workshops and best practice sharing sessions internally and externally to raise awareness about Marsh Cyber Insurance Solutions and the Cyber Risk environment.
• Contribute to Cyber Insurance product development as part of the wider Cyber team, focusing on the Corporate segment.

Requirements

Education: Bachelor's degree in Engineering, Law, Business, or a related field preferred but not essential.

Experience: 0-2 years relevant experience (previous cyber insurance experience is a plus but not required). 2+ years experience in insurance and/or a cyber or technology-related background is preferred.

Skills and Abilities:

• Fluent in English; Arabic language skills highly preferred.
• Strong analytical and creative problem-solving skills.
• Strong verbal and written communication skills.
• Natural interpersonal skills with a proven ability to build relationships with clients and internal teams.
• Ability to work independently with a proactive approach and high energy.
• Good attention to detail and organizational capabilities.
• Willingness to constantly learn and grow with the business.
• Client-first approach.