Cyber Infrastructure Engineer

Darktrace

You will be regularly completing deployment projects on or before expected Service Level Objectives (SLOs) and integrating new systems into existing network architecture. On the support side, you'll efficiently manage customer support tickets to assist with technical issues and proactively engage with customers to help maintain a healthy deployment.

In this position you'll be maintaining and enhancing communication between all go-to-market teams including sales, customer success, and operations.

What experience do I need:

• A technical educational background or have experience working as a Network, Cloud, OT or SOC Engineer (or similar role),
• Basic knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model,
• Entry level understanding of network and cloud architecture design, configurations, principles, and best practices,
• Basic familiarity with OT network principles and practices based on the Purdue model,
• Foundational level knowledge and/or certifications with industry-standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks.
• Fluency in English and Arabic is essential for this role.

Additionally, it would be helpful if you had experience in implementing Darktrace sensors and software modules into various environments (including cloud, email, and OT) as well as experience with Darktrace deployment options, integrations, and response enablement and tuning (custom routes, firewall integrations, email) although this is not a requirement for the role.