Desktop Support Engineer

GSSTech Group

Employer Active

Posted on 5 Apr

Experience

5 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Diploma(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Provide first level and second-level technical support to end users
  • Provide user desktop support for Windows, Microsoft office, emails, and other software issues.
  • Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals
  • Troubleshoot hardware, software, and network connectivity issues
  • Support operating systems such as Microsoft Windows.
  • Manage user accounts and permissions in Active Directory
  • Configure and support email clients such as Microsoft Outlook
  • Provide support for collaboration tools like Microsoft Teams
  • Install and troubleshoot Microsoft Office applications including Microsoft 365
  • Maintain IT asset inventory and documentation
  • Escalate unresolved issues to appropriate teams
  • Ensure compliance with IT policies and security standards
  • Perform routine checks on system updates, patches, and backups
  • Support for HO and remote branches support for networking, cabling, telephone and other IT requirements.
  • Implementation, maintenance and support for all telephone and related systems for the company.
  • Desktop and laptops support for hardware issues.

Desired Candidate Profile

Required Qualifications

  • Bachelor s degree or Diploma in Computer Science, IT, or related field
  • 5 years of experience in desktop / IT support
  • Strong knowledge of Windows OS installation and troubleshooting
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • Experience with ticketing systems and remote support tools
  • Good understanding of hardware components and troubleshooting
  • Strong problem-solving and communication skills
  • Ability to work independently and in a team environment

Company Industry

Department / Functional Area

Keywords

  • Desktop Support Engineer

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GSSTech Group

https://apply.workable.com/gsstech-group/j/024CC02DB6/