Digital Service Management Consultant

Midis Group

Employer Active

Posted 14 hrs ago

Experience

5 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Implement Digital Service Management Products from installations and configurations, to customizations and integrations while providing end users with the necessary trainings

Cover products including:

  • Remedy ITSM
  • Helix Remedy
  • Helix/ OnPrem Digital Workplace
  • Smart IT Helix/OnPrem
  • Smart Reporting
  • Discovery
  • Mobility
  • Remedy SSO
  • Client Management

Handle and maintain the documentation of projects

Identify and negotiate opportunities for expansion to cover other Pillars (DBA/DSO)

Build the company Private Cloud

Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs

Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager

Resolve technical issues, attend to solutions and escalate problems if necessary

Desired Candidate Profile

Education

Bachelor s degree in Computer Science, Computer Engineering or any other related field

Experience

At least 5 years of relevant experience

Company Industry

  • IT - Hardware & Networking

Department / Functional Area

  • IT Software

Keywords

  • Digital Service Management Consultant

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Midis Group

https://careers.midisgroup.com/job/Riyadh-Digital-service-Management-Consultant/732644122/

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