Digital Service Management Consultant
Midis Group
Employer Active
Posted 14 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Implement Digital Service Management Products from installations and configurations, to customizations and integrations while providing end users with the necessary trainings
Cover products including:
- Remedy ITSM
- Helix Remedy
- Helix/ OnPrem Digital Workplace
- Smart IT Helix/OnPrem
- Smart Reporting
- Discovery
- Mobility
- Remedy SSO
- Client Management
Handle and maintain the documentation of projects
Identify and negotiate opportunities for expansion to cover other Pillars (DBA/DSO)
Build the company Private Cloud
Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs
Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager
Resolve technical issues, attend to solutions and escalate problems if necessary
Desired Candidate Profile
Education
Bachelor s degree in Computer Science, Computer Engineering or any other related field
Experience
At least 5 years of relevant experience
Company Industry
- IT - Hardware & Networking
Department / Functional Area
- IT Software
Keywords
- Digital Service Management Consultant
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Midis Group
https://careers.midisgroup.com/job/Riyadh-Digital-service-Management-Consultant/732644122/
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