Director, Client Management

Dow Jones

Job Description

Roles & Responsibilities

Desired Candidate Profile

You Have

• Deep Market Experience: A minimum of 12 years of experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services. You have a strong understanding of the landscape and how clients make decisions.
• Customer-First Mindset: A genuine passion for client engagement and a track record of building long-term, growth-oriented partnerships. You understand that lasting commercial success comes from trust, consistent service, and deep understanding of customer needs.
• Cross-Functional Leadership: Demonstrated ability to work across Sales, Product, and Editorial or Research teams to achieve shared goals. You bring people together, align competing priorities, and create momentum in environments where authority is earned rather than assumed.
• Commercial Acumen: Comfortable interpreting usage data, account trends, and market signals to inform client strategy. You can identify expansion opportunities and translate client insight into actionable commercial recommendations.
• Communication & Executive Presence: Exceptional written and verbal communication skills. You can engage confidently with senior stakeholders, translate complex product capabilities into clear value propositions, and build credibility at every level of the client organization.
• C-Suite Engagement: Proven experience engaging directly with senior stakeholders, both internally and externally. Face-to-face relationship building is a strength and a preference.
• Understanding of AI's Impact on Customers: A genuine curiosity about how AI integration is transforming the workflows, data consumption habits, and commercial decision-making of energy market participants. You use this knowledge to engage clients in deeper, more strategic conversations anticipating their evolving needs and ensuring Dow Jones Energy's portfolio remains central to how they operate in an AI-driven environment.
• CRM Proficiency: Experienced with CRM platforms, preferably Salesforce. Disciplined in maintaining accurate records and using data to manage account priorities effectively.