Job Description

Roles & Responsibilities

KEY RESPONSIBILITIES

Lead the pre-opening strategy and operational readiness of Rosewood AMAALA Residences.
Develop and implement residential policies, SOPs, and governance frameworks.
Partner with Development and Technical Services teams to ensure operational requirements are embedded in design and handover.
Establish service level agreements (SLAs) between Residences and Hotel operations.
Serve as the primary point of contact for residence owners.
Develop strong relationships with homeowners, ensuring personalized, anticipatory service.
Manage owner communications, community engagement initiatives, and satisfaction programs.
Oversee homeowner onboarding, orientation, and lifestyle integration programs.
Resolve escalations professionally and discreetly, maintaining the highest standards of confidentiality.
Oversee daily operations including front-of-house, concierge, butler services, housekeeping, engineering support, security, and lifestyle services for residences.
Ensure Forbes Five-Star service standards are consistently maintained.
Develop tailored residential service offerings that reflect Rosewood s luxury positioning.
Ensure seamless coordination between hotel departments (Rooms, F&B, Engineering, Security, T&C, Finance, IT).
Prepare and manage residential operating budgets and long-term reserve plans.
Monitor expenses, service charge allocations, and capital expenditure.
Ensure transparent financial reporting to ownership and homeowner associations.
Drive revenue opportunities including rental programs (if applicable)
Ensure compliance with local regulations and community governance structures.
Support formation and management of homeowners associations (HOA).
Maintain adherence to Rosewood brand standards and operational guidelines.
Oversee contracts, vendor agreements, and third-party service providers.
Deliver bespoke lifestyle programming reflecting AMAALA s wellness and sustainability vision.
Align residential experiences with the destination s ultra-luxury positioning.
Collaborate with Sales & Marketing to support residential sales initiatives.
Promote Rosewood s sustainability and ESG commitments within the residential community.

QUALIFICATIONS & EXPERIENCE

Minimum 10 15 years of experience in luxury residential, hotel, or mixed-use developments.
Prior experience managing branded residences within ultra-luxury hospitality preferred.
Strong understanding of HOA governance and residential financial management.
Proven track record in pre-opening environments.
Deep knowledge of Forbes Five-Star service standards.
Excellent interpersonal, negotiation, and stakeholder management skills.
Bachelor s degree in Hospitality Management, Business Administration, or related field

Desired Candidate Profile

Minimum 10 15 years of experience in luxury residential, hotel, or mixed-use developments.

Prior experience managing branded residences within ultra-luxury hospitality preferred.
Strong understanding of HOA governance and residential financial management.
Proven track record in pre-opening environments.
Deep knowledge of Forbes Five-Star service standards.
Excellent interpersonal, negotiation, and stakeholder management skills.
Bachelor s degree in Hospitality Management, Business Administration, or related field

Director of Residences Rosewood Hotels and Resorts

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