DIRECTOR People & Culture SOFITEL

Placing people at the heart of the customer experience. The Talent & Culture Director is responsible for the well-being, motivation and engagement of employees, who are the primary ambassadors of the service excellence inherent to luxury hotels.

HR strategy:

• Define and implement HR policy in line with the company's strategy

• Managing transformation projects (digital, organizational, etc.)

• Participate in management bodies

Corporate culture and hospitality:

• To embody and disseminate the values ​​of the institution

• To develop a service mindset and an impeccable customer culture at all levels

• To unite teams around a shared culture focused on luxury and hospitality

Social dialogue and a climate of trust:

• Promote open and transparent communication

• Strengthening team cohesion and a sense of belonging

• Preventing and managing conflicts with kindness and fairness

Human development and training:

• Identifying potential, supporting career paths and promoting internal mobility

• Designing customized training programs (soft skills, languages, leadership, hotel standards)

• Building multicultural teams, excellence and personalized service

Social management and compliance:

• Oversee HR administrative management (contracts, payroll, legal obligations)

• Facilitating social dialogue with professionalism and discretion

• Ensuring compliance with labor law standards and industry standards

Quality of work life and engagement:

• To ensure a healthy, respectful and rewarding work environment

• to listen to employees, to establish a relationship of trust and openness

• Implement recognition, loyalty, and motivation initiatives