Dutch Speaking Call Center & Customer Support Specialist One Rent Car Rental

Multiple VacanciesEmployer Active

Posted 25 min ago

Experience

2 - 8 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Dutch

Gender

Any

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

  • Provide exceptional customer support via phone, email, and chat, addressing inquiries and resolving issues for Dutch-speaking customers, ensuring customer satisfaction.
  • Proactively identify and address customer needs, offering tailored solutions and product information to enhance their experience and drive sales opportunities.
  • Accurately document all customer interactions, including details of inquiries, issues, and resolutions, in the CRM system for comprehensive record-keeping.
  • Troubleshoot technical issues and guide customers through product features, troubleshooting steps, and troubleshooting procedures to ensure smooth product usage.

Desired Candidate Profile

  • Requires proficiency in Dutch at a native or near-native level, with excellent verbal and written communication skills.
  • Possesses a minimum of a High School Diploma or equivalent, with preference given to candidates with relevant certifications.
  • Demonstrates prior experience in customer service or a call center environment, showcasing a proven ability to handle customer interactions effectively.
  • Exhibits a strong understanding of customer service principles and best practices, with a focus on delivering exceptional customer experiences.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Dutch-Language Customer Experience Specialist
  • Call Center Operations
  • Dutch Customer Support Agent
  • Problem Solving
  • Dutch-Speaking Customer Service Representative
  • CRM Software
  • Dutch-Speaking Help Desk Agent
  • Technical Troubleshooting

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One Rent Car Rental