English Team leader - BPO.

Intouch CX

Multiple VacanciesEmployer Active

Posted 6 hrs ago

Experience

1 - 5 Years

Job Location

Giza - Egypt

Education

Bachelor of Education

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

15 Vacancies

Job Description

Roles & Responsibilities

  • Supervise and lead a team of customer service representatives in an in-office BPO environment.
  • Monitor daily team performance, ensuring adherence to quality standards and KPIs.
  • Provide coaching, mentoring, and regular feedback to team members to foster professional growth.
  • Handle escalated customer issues and resolve complex queries efficiently.
  • Coordinate with other departments to ensure seamless service delivery and process improvements.
  • Analyze team metrics and prepare performance reports for management review.
  • Conduct regular team meetings to communicate updates, changes, and best practices.
  • Support recruitment, onboarding, and training of new team members.
  • Implement strategies to enhance customer satisfaction and retention.
  • Promote a positive, inclusive, and high-performance team culture.

Desired Candidate Profile

  • 1-5 years of experience in a BPO or contact center environment, with at least 1 year in a supervisory or team lead role.
  • Proven ability to lead, motivate, and develop a team of customer service professionals.
  • Strong command of the English language, both written and verbal.
  • Excellent problem-solving and conflict resolution skills.
  • Demonstrated ability to manage multiple priorities in a fast-paced setting.
  • Familiarity with omnichannel customer support platforms (phone, email, chat, social media).
  • Strong organizational and time-management abilities.
  • Ability to analyze data and generate actionable insights.
  • Comfortable working full-time in an office-based arrangement.
  • Flexible to work various shifts, including evenings and weekends as required.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • English Team Leader - BPO.

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Intouch CX

https://wuzzuf.net/jobs/p/agr5v0xunzd3-english-team-leader-bpo-intouch-cx-giza-egypt