ERP Support Consultant

Questel

Posted on 24 Sep

Experience

3 - 5 Years

Job Location

Tunisia - Tunisia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide technical and functional support for ERP system users across different business units.

Troubleshoot and resolve ERP system issues, escalating complex problems to appropriate teams.

Assist in ERP implementations, upgrades, and system configurations to meet business requirements.

Develop and maintain ERP user documentation, training materials, and best practices.

Work closely with IT, Finance, Supply Chain, and Operations to ensure ERP alignment with business needs.

Monitor ERP system performance, security, and data integrity, ensuring compliance with organizational policies.

Conduct training sessions for end-users to improve ERP adoption and proficiency.

Collaborate with ERP vendors and third-party support teams for issue resolution and enhancements.

Participate in system testing, integration, and process improvement initiatives.

Stay updated on ERP trends and emerging technologies to enhance system capabilities.

Desired Candidate Profile

br>Qualifications & Requirements:

  • Bachelor s degree in Information Systems, Business Administration, Computer Science, or a related field.
  • 3+ years of experience in ERP support, administration, or a similar role, ideally with NetSuite.
  • Strong understanding of ERP systems (SAP, Oracle, Microsoft Dynamics, etc.) and business processes.
  • Experience in troubleshooting, system configurations, and user support.
  • Proficiency in SQL, Excel, and reporting tools is a plus.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.

br>Preferred Qualifications:

  • Experience in ERP implementation projects.
  • Knowledge of ERP security, workflows, and integrations.
  • Certification in ERP systems or ITIL service management.
  • Familiarity with data privacy regulations (GDPR, CCPA, etc.).

Company Industry

Department / Functional Area

Keywords

  • ERP Support Consultant

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Questel

Questel's mission is to facilitate the development of innovation in an efficient, safe and sustainable way.

Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property and innovation management.

With more than 20,000 customers in 30 countries, Questel has become a world leader whose IT expertise is recognised throughout the world and is reflected in all its offerings.

At Questel, our employees, based in Europe, North America, China, Japan, India, Tunisia and many other countries, are the company's main shareholders. On a day-to-day basis, this is reflected in the strong involvement of our teams, collaborative processes and short decision paths.

Our company, supported by first-class investment funds and based on strong values of entrepreneurship, respect and honesty, pursues both a strategy of strong growth and a commitment to social and environmental responsibility.

Read More

https://questel.bamboohr.com/careers/884

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