ETIC, HR Managed Services Senior Associate (HR Generalist/HCBL)

PricewaterhouseCoopers

As a Managed Services HR Operations Senior Associate/Associate, you will contribute to delivering some or all of these activities for clients of PwC:

Support the transition of related HR processes from the Client to the PwC team e.g.

• Coordinate and support any transition tasks
• Upskill on any required process workflows and technologies

Manage Employee Data & Documentation e.g.

• Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality
• Organize relevant documents (contracts, performance reviews, etc.)
• Archive records for compliance and reference
• Create and use organised digital systems to store and manage files using clear naming rules
• Receive, review and maintain employee files incl. sending requests to employees with outdated documents
• Obtain necessary approvals (e.g., HR manager, legal team) and inform relevant stakeholders when needed

Provide HR Helpdesk/ Support Services

• Address queries related to policies, benefits, payroll, and other HR functions as required

Support employee on/offboarding & lifecycle management e.g.

• Facilitate onboarding and offboarding processes, including document collection, background checks, and exit formalities
• Support internal mobility and promotion processes
• Conduct exit interviews to gather feedback
• Send feedback to related parties

Support grievances & escalations

• Maintain detailed records of grievances, investigations, and resolutions and support consistent application of disciplinary actions or corrective measures.
• Support investigations into workplace issues, including misconduct and policy violations etc. and ensure findings are documented accurately..

Support Compliance and Reporting

• Ensure compliance with legal/ regulatory requirements and HC policies
• Support in preparing required HR related reports to meet any regulatory requirements
• Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant

Support Leave Management

• Maintain accurate records of employee leave balances and usage in the HRIS or leave management system
• Monitor leave accruals, carryovers, and expirations to ensure compliance with company policies
• Provide reports on leave trends, balances, and usage to management
• Ensure that paid and unpaid leaves are accurately reflected in payroll calculations
• Act as a point of contact for employee queries related to leave policies and balances
• Offer support for employees navigating complex leave situations, such as medical or family emergencies

Expected Skills:

Specific learned abilities or technical skills/i>