ETIC, Resource Manager Associate

PricewaterhouseCoopers

Core Responsibilities

Resource Planning

• Leadership reporting, to provide insight and trends to resourcing team, and to key stakeholders within the Business Unit.
• Execute and manage operational processes to ensure data accuracy, integrity, and completeness to deliver sustainable, high-quality information.
• Conduct analysis of key operational metrics to support management and leadership to identify actions required.
• Proactively identify improvement opportunities and propose practical, data-driven solutions to enhance processes, reporting accuracy, or stakeholder outcomes.
• Provide responsive and professional administrative support to the Resource Management community.

Budget & Billing Management

• Provide reports on resource allocation, utilization, and operational efficiency.

Stakeholder Communication

• Act as a bridge between different teams, ensuring clear communication about resource availability and needs.
• Develop and maintain strong relationships with key stakeholders at all levels.
• Build and develop strong and effective relationships with colleagues working across the UK.
• Act as a trusted advisor to senior management on workforce strategy.

Risk Management:

• Early identification and action to address issues that may adversely impact on delivery, using appropriate escalation protocols, where necessary.
• Share knowledge and best practice across the team.

Process Improvement & Data Analysis

• Producing regular, standardised Management Information (MI) to provide insight and trends to Resource Managers and senior stakeholders, helping to drive business growth.
• Performing regular data integrity checks/data cleansing in our workforce planning system to deliver sustainable, high quality information.
• Update and maintain key systems with business critical data to support the management of headcount budgets and forecasts on a regular basis.
• Using existing and emerging technologies to process a range of RM related data to ensure that critical business activities are cascaded and/or completed in a timely manner.

Skills:

• Demonstrable experience of workforce planning, resourcing, recruitment or project management experience within a professional environment
• Evidence of well refined communication skills
• An ability to cultivate and maintain strong relationships with an ability to communicate and negotiate across all levels of the business
• Able to plan prioritise, multitask and manage a significant workload under pressure
• Must be comfortable and confident with systems Microsoft Office (particularly Excel)
• Knowledge of manpower planning systems would be advantageous but not essential
• Ability to work independently and across multiple workstreams
• Planning and/or Scheduling skills
• Maintain high attention to detail, especially when processing high volumes of work
• Actively manage expectations and escalate where necessary
• Actively seek and identify opportunities for development
• Time management and organisational skills
• Resilient and proactive with a positive, agile attitude towards changing demands and peaks/troughs in workload.