Executive-Sales
Marriott International
Employer Active
Posted 6 hrs ago
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Additional InformationJob Number PHONE_NUMBER1Job Category Sales & MarketingLocation JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, PHONE_NUMBERVIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-Management
Responsibilities:
- Utilize sales techniques that optimize revenue while maintaining existing Marriott guest loyalty, including the upselling technique.
- Determine and award gifts to guests as a thank you for being our customers (e.g. reward points, show tickets, gift certificates).
- Promote brand image awareness both internally and externally.
- Process requests to cancel Marriott Rewards program points.
- Process all room reservations, requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards program information using the appropriate software when taking guest reservations.
- To attend to, register and process all calls, requests, questions or concerns from guests.
- Perform general office tasks to support Sales and Marketing (e.g., filing, sending emails, transcribing information, sending faxes).
- Assist management in training and motivating employees; serve as an example.
- Comply with all company policies and procedures, ensure that the uniform and personal appearance are neat and professional, maintain the confidentiality of proprietary information, and protect company assets.
- Greet and acknowledge all guests in accordance with company standards; anticipate their service needs and attend to them, and thank them with genuine appreciation.
- Speak to others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using the appropriate protocol.
- Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen to and respond appropriately to the concerns of other employees.
- Monitor the performance of others to ensure they meet expectations and quality standards.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull and place objects that weigh 10 pounds or less without assistance.
- Perform other reasonable work duties requested by supervisors.
Desired Candidate Profile
Requirements:
- High school diploma or equivalent certificate from a General Educational Development (GED) program.
- At least 2 years of related work experience.
Company Industry
Department / Functional Area
Keywords
- Executive-Sales
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Marriott International
At Marriott International, we are committed to equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively promote an environment that values and celebrates the diverse backgrounds of our associates. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or other characteristics protected by applicable law. Marriott Hotels strives to elevate the art of hospitality, innovating whenever possible while maintaining familiar comforts worldwide. As a Marriott Hotels host, you will help us uphold the promise of a wonderful hotel experience, always with attentive and genuine service that anticipates guests' needs, thus enhancing this living legacy. With a name synonymous with hospitality around the globe, we are proud to invite you to explore Marriott Hotels' employment opportunities. JW Marriott is part of Marriott International's luxury portfolio and comprises more than 100 beautiful hotels in prominent city and prime resort locations worldwide. JW believes that employees come first because if you're happy, your guests will be too. JW Marriott employees are confident, innovative, genuine, intuitive, and carry on the legacy of the brand and the company's founder, J. Willard Marriott. Our hotels offer an unparalleled work experience where you'll be part of a community and enjoy true camaraderie with a diverse group of colleagues. JW creates opportunities for training, development, recognition, and, most importantly, a place where you can pursue your passion in a luxurious environment focused on holistic well-being. Exceptional guest service begins with how we care for our employees. This is The JW Treatment.