F&B Order Taker Hilton Hotels

As an F&B Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle guest food and beverage orders through telephone and in-room dining systems in a professional and courteous manner
• Accurately enter all orders into the computerized Point of Sale (POS) system and ensure timely dispatch to the kitchen
• Coordinate with kitchen and service staff to ensure orders are prepared and delivered according to hotel standards
• Maintain clear communication with guests regarding menu items, preparation times, special requests, and promotions
• Follow up with guests to ensure satisfaction with food quality and service
• Respond promptly to guest inquiries, complaints, and special dietary requests
• Maintain complete knowledge of menu items, ingredients, and beverage selections
• Ensure all billing, posting, and cash handling procedures are completed accurately
• Coordinate and control order flow during peak operation hours
• Present a positive, professional, and courteous image to ensure guest satisfaction
• Maintain the brand s high quality service standards
• Ability to remain calm and organized during busy service periods
• Assist in maintaining cleanliness and organization of the order-taking area and equipment
• Handle guest requests efficiently and communicate effectively with all related departments