Food & Beverage Supervisor
Reporting to:
F&B Executive
Assistant F&B Managers
F&B Manager
F&B Supervisor manages daily food and beverage outlet operations, ensuring high standards
of customer service, and overseeing staff performance. Also handles inventory, coordinate
with kitchen and bar staff, and address members complaints. Additionally, ensures
compliance with health and safety regulations and contribute to menu planning and
promotions.
Role Overview:
Work will include but may not be limited to the following:
•To supervise service staff, as well as service members within the Outlet to maximize member
satisfaction and food and beverage profitability.
•All work is carried out in line with the Clubs guidelines, food & beverage SOPs, marketing and the
restaurant business plans.
•As an active, knowledgeable, enthusiastic and passionate team player, you are committed to our
vision, mission and our values.
•To achieve & practice The Club’s ‘Food & Beverage’s 21 Core Service Standards’ is your primary
focus.
•Through your member focused mind and courteous attitude you guarantee and ‘go beyond’ what
is required in providing ‘excellence’ in food and beverage service.
•As a devoted hospitality professional you work with pride and integrity in all areas of the outlet /
banquet operation and service delivery.
•You strive towards anticipating, meeting and excelling member expectations. You promote
teamwork and an enjoyable atmosphere amongst your colleagues and you always find new ways
to improve our members’ experience.
•Your efforts, dedication and mere presence ensure profitability of our Club since you are the
reason our members return, time after time.
•Physically ensuring that all the 21 core service standards are met in the respective outlets with
the support of the training executive and F&B Management Team.
•Will be highly involved in executing the VIP dinners like Gourmet nights, Chain De Rotisseur etc…
•Attending daily briefings with the Supervisors and F&B manager.
•Monitoring and reviewing the progress of employees by using questionnaires and through
discussions with Managers/Executives.
•Developing, training and counseling staff wherever necessary.
•To assist in the supervision of and in maintaining an efficient and effective team, understanding
member’s needs, and working to exceed these wherever possible.
•Demonstrate a positive leadership style with an enthusiastic, positive, committed and flexible
attitude. He shall be promoting the importance and benefits of effective team working.
Other duties deemed to be essential and fundamental to the operation of The Club’s policies
Essential function of individual positions within the classification may differ. Your manager may
assign reasonable related additional duties to employees consistent with our policy.
