Facilities & Services Coordinator

Dubai Heights Academy

Dubai Heights Academy is seeking an organised, proactive Facilities and Services coordinator to support the smooth day-to-day operation of the school campus. The role plays a key part in ensuring a safe, well-maintained, and efficiently run environment that supports teaching, learning, extracurricular activities, school events and services.

A core responsibility of this role is the administration, coordination of services, facility use, events and enrichment activities. This will require daily liaison with various departments such as facilities, security, administration and academic teams and external service providers ensuring high standards of safety, compliance and communication with parents, internal and external services teams.

• Support the Facilities Manager in the coordination of daily facilities operations and support with managing facility rentals, lettings and use of school spaces by external parties.
• Assist with monitoring maintenance works, repairs, cleaning and security services.
• Conduct routine site checks and report issues relating to health & safety, cleanliness or maintenance.
• Coordinate classroom, hall and shared-space set-ups to support lessons and school activities.
• Assist with asset tracking, inventory records and facilities-related documentation.

• Act as a point of contact for bus communications.
• Support the coordination of daily bus operations, routes, schedules and student allocations.
• Support onboarding of new bus users and communicate transport arrangements to parents.
• Monitor service standards, punctuality and safety compliance.
• Escalate and follow up on incidents, complaints or service issues in coordination with senior leaders.
• Maintain accurate records related to transport services and compliance documentation.

• Support the planning, coordination and on-site management of school events, assemblies, celebrations and parent events.
• Support the coordination of facility set-ups including seating, staging, audio-visual equipment and signage.
• Liaise with internal teams and external vendors to ensure events run smoothly.

• Support facilities and logistical arrangements for ECAs before and after school.
• Coordinate space allocation, equipment set-up and access arrangements.
• Liaise with ECA providers, teaching staff and facilities teams to ensure safe and smooth delivery.
• Provide support with supervision of students prior and post ECA activities.

• Respond promptly to facilities and services-related queries from staff, parents and other external parties.
• Support compliance with school policies, Dubai Municipality, Sports Council and KHDA requirements..
• Maintain clear records, schedules and reports related to facilities, transport and events.
• Provide general administrative support related to facilities and services as required.

Essential:

• Bachelor s degree or Diploma in Facilities Management, Business Administration, Operations, Hospitality Management or a related field.
• Minimum 2 3 years experience in services coordination, operations, administration or a similar role
• Experience coordinating with external service providers
• Strong working knowledge of health & safety practices in a workplace or school environment
• Effective written and verbal communications
• Evidence of continuous professional development
• A creative, tenacious, self-motivated individual who thrives under pressure

These above-mentioned duties are neither exclusive nor exhaustive, the post-holder may be required to carry out other duties as required by the school management.