Food and Beverage Manager

Swiss tel Hotels & Resorts

Job Description

Strategic Planning & Development

• Develop and execute a comprehensive Food & Beverage strategy aligned with the hotels overall vision and business goals.
• Analyze market trends, guest preferences, and competitor activities to identify opportunities for innovation and growth.
• Collaborate with the General Manager and senior leadership to establish performance objectives and KPIs for the department.
  

Operational Excellence

• Ensure seamless daily operations across all Food & Beverage outlets, including restaurants, bars, in-room dining, and banqueting services.
• Maintain the highest standards of food quality, presentation, and service in line with Swiss tels brand values.
• Oversee inventory management, procurement, and cost control to maximize profitability while minimizing waste.
• Implement and regularly review standard operating procedures (SOPs) to enhance efficiency and compliance with health, safety, and hygiene regulations.
  

Guest Experience & Satisfaction

• Foster a culture of personalized and anticipatory service, exceeding guest expectations at every interaction.
• Handle guest complaints and special requests promptly and professionally, ensuring total satisfaction.
• Regularly review guest feedback through surveys, reviews, and direct interactions to identify areas for improvement.
• Collaborate with the culinary team to design innovative menus and curate memorable dining experiences.
  

Financial Management

• Prepare and manage the Food & Beverage departments budget, ensuring alignment with financial goals.
• Monitor revenue performance, operational costs, and profitability metrics, implementing corrective actions when necessary.
• Develop strategies to drive revenue growth through promotional activities, special events, and partnerships.
• Conduct regular financial analysis and forecasting to identify trends and opportunities for optimization.
  

Team Leadership & Development

• Recruit, train, and mentor a high-performing team of Food & Beverage professionals.
• Conduct regular performance evaluations, providing constructive feedback and career development opportunities.
• Promote a collaborative and inclusive work environment that aligns with Swiss tels core values.
• Organize regular training sessions to ensure the team is equipped with the latest industry knowledge and skills.
  

Marketing & Branding

• Collaborate with the Sales & Marketing team to develop targeted campaigns for Food & Beverage promotions.
• Enhance the hotels brand image by curating signature dining events, themed nights, and unique culinary experiences.
• Build relationships with local and international media to promote the hotels Food & Beverage offerings.
• Ensure consistency in branding and messaging across all outlets and promotional materials.
  

Health, Safety & Compliance

• Ensure strict adherence to local and international health, safety, and hygiene regulations.
• Conduct regular audits and inspections to maintain compliance with standards.
• Train staff on safety protocols, including emergency response and safe handling of equipment and food.
• Lead initiatives to promote sustainability and eco-friendly practices within the Food & Beverage operations.
  

Administrative Responsibilities

• Maintain accurate records of financial performance, inventory, and staff schedules.
• Prepare detailed reports on department performance for senior management.
• Oversee the implementation of technology and systems to streamline operations and enhance efficiency.
• Ensure all departmental documentation complies with company policies and regulatory requirements.
  

Qualifications

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of experience in Food & Beverage management, preferably in a luxury or five-star hotel environment.
• Exceptional leadership, communication, and organizational skills.
• In-depth knowledge of international cuisines, wines, and mixology.
• Proficiency in financial management, revenue analysis, and budgeting.
• Strong commitment to guest satisfaction and service excellence.