Food & Beverage Supervisor voco

YOUR DAY-TO-DAY:

• Supervise daily F&B service operations to ensure a high standard of service and guest satisfaction.
• Lead, train, and support service staff during shifts, ensuring they follow hotel standards and procedures.
• Monitor service flow, table setup, cleanliness, and presentation in all assigned F&B areas.
• Coordinate with kitchen and bar teams for smooth food and beverage delivery.
• Resolve guest issues or complaints promptly and professionally.
• Ensure compliance with health, safety, hygiene, and sanitation standards (including HACCP).
• Assist with scheduling, timekeeping, and managing shift coverage as needed.
• Monitor inventory, manage requisitions, and ensure availability of supplies and equipment.
• Support the implementation of promotions, theme nights, and upselling strategies.
• Maintain accurate records and reports related to daily sales, service issues, and staff performance.
• Uphold grooming standards, conduct pre-shift briefings, and encourage a positive team environment.

WHAT WE NEED FROM YOU:

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 2 3 years of experience in food & beverage service, with at least 1 year in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Good knowledge of food & beverage service procedures, wine and cocktail basics, and POS systems.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational and multitasking abilities.