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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.
- Checks the Pass On, the daily Calling at the beginning of the duty
- Addresses the guests by name.
- Greeting and welcoming every guest.
- Checks all reservations and arrivals of the day.
- Prepares the key booklets and registration forms for the arrival of the guest.
- Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.
- Ensures that butlers are aware of arrival time to meet for in room check in.
- Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.
- Is responsible for the enforcement of formalities and establishes proper identity of each guest
- Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.
- Applies corporate rate to guests who are entitled to such facility.
- Ensures proper updates of guest history.
- Applies hotel policy regarding walk-in guests and late charges.
- Ascertains reconfirmation of the departure dates.
- Passes the guest feedback to the Assistant Front Office Manager or FOM.
- Listens to guest wishes and acts promptly.
- Responsible for clarifying the method of payment upon check-in.
- Takes reservations whenever the Reservation department is busy or not available.
- Hands-over his shift properly.
- Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.
- Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.
- Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.
- Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.
- Responsible to finish the shift checklist on time.
- Conducts all postings according to the set SOPs.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Desk Agent
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