Front Desk Supervisor

AS Edutech Hr Consultant

Role & responsibilities Guest Relations & Communication Welcoming Visitors: Greeting guests warmly, managing visitor flow, and ensuring a professional atmosphere from the moment they arrive. [ Inquiries & Support: Answering phone calls, handling correspondence, and providing information about services, local attractions, and facilities. [ Complaint Resolution: Acting as the first line of defense to address guest concerns, troubleshoot issues, and ensure a satisfactory resolution. Operations & Administration Check-in & Check-out: Verifying identification/reservations, assigning rooms, programming keycards, and processing final departures. [ Reservation Management: Processing inquiries, maintaining booking records, updating room inventory, and preparing daily arrival/departure lists. [ Administrative Tasks: Operating office equipment, managing calendars, organizing files, and performing inventory for office or guest supplies. [ Financial & Security Duties Billing & Payments: Preparing guest folios, processing cash/card transactions, updating credit limits, and balancing the cash register at the end of the shift. Safety & Security: Maintaining logs, controlling access to safety lockers, and coordinating with on-site security during emergencies. Departmental Coordination Housekeeping Liaison: Communicating room statuses, coordinating special requests, and flagging rooms that need servicing. Maintenance Support: Reporting facility issues, ensuring repairs are handled swiftly, and preventing disruptions to the guest experience.