Front Office Manager Bvlgari Resort Dubai Dubai, UAE

Marriott

Position Overview
Marriott International is hiring a Front Office Manager for Bvlgari Resort Dubai. The role oversees all front office operations including guest services, bell staff, switchboard, and retail desk. The manager will lead teams to ensure seamless guest arrival and departure experiences, deliver exceptional service, and maximize the financial performance of the department.

Job Details
Location: UAE
Location: Dubai
Industry: Hospitality / Travel
Function: Rooms & Guest Services Operations
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Core Duties

* Supervise daily front office operations and guest service delivery
* Lead, train, and mentor front desk and guest services staff to maintain high standards
* Monitor budgets, staffing, and financial goals for the department
* Conduct regular team meetings to communicate objectives and service priorities
* Respond to guest issues and complaints with quick, effective solutions
* Review guest satisfaction reports and implement improvements to service quality
* Ensure compliance with Marriott brand standards and UAE hospitality regulations
* Coordinate with HR on recruitment, training, and staff performance management
* Manage departmental expenses and resources efficiently

Candidate Requirements

* High school diploma or GED with 4 years of guest services experience, or
* 2-year degree in Hospitality, Hotel Management, or Business with 2 years of front desk experience
* Strong leadership and communication skills with proven ability to manage teams
* Experience in guest services operations in luxury hotels or resorts
* Knowledge of UAE hospitality standards and front office procedures