Front Office Manager SOFITEL

Missions:

The Front Office Manager is responsible for coordinating the efforts of the front desk department to maintain optimal occupancy and revenue, while ensuring attentive service to guests.

Main responsibilities:

• Welcomes the customer and contributes, through a warm relationship, to their loyalty
• Builds excellent relationships throughout their stay to help build loyalty
• Supervises the operational activities of the reception
• Manages budgets based on occupancy rates and forecasts, develops staff schedules accordingly
• Implements guidelines, policies and procedures for supervised operational departments
• Drives activities and creates a work environment conducive to the achievement of objectives
• Manages performance issues that arise within supervised operational departments
• Is an integral part of the operations team, attends and actively contributes to all scheduled meetings
• Interviews and selects, trains, evaluates, supervises, advises and disciplines department managers and employees in accordance with company criteria
• Ensures optimal compliance with the group's audit strategy
• Communicates effectively with team members
• Meets daily with team members to discuss key current activities
• Ensures compliance with local health and safety regulations
• Anticipates and resolves customer issues and implements proactive processes to promote customer satisfaction
• Is a source of inspiration for all hotel staff to encourage them to deliver performances worthy of a luxury establishment
• Interacts positively with other departments to ensure guests receive the welcome expected of a luxury establishment