Front Office Manager

Minor International

As the Front Office Manager of Tivoli Muscat, you will lead the Front Office team during the critical pre-opening and post-opening phases of the hotel. You are responsible for ensuring the smooth operation of all Front Office functions including Reception, Guest Relations, Concierge, and Bell Desk. You will be instrumental in setting up SOPs, training staff, and delivering Tivoli s legendary guest service in line with our luxury standards.

Key Responsibilities:

Pre-Opening Phase:

• Assist in the recruitment, onboarding, and training of Front Office team members.

• Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.

• Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.

• Participate in departmental budgeting, resource planning, and forecasting.

• Collaborate with Sales & Marketing for VIP arrival preparations during soft openings and launch.

Operational Responsibilities (Post-Opening):

• Oversee daily front office operations ensuring a seamless and personalized guest experience.

• Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.

• Ensure all guest requests, concerns, and feedback are handled promptly and professionally.

• Maintain strong working relationships with other departments to ensure smooth guest operations.

• Monitor room inventory, rate availability, and front office financial transactions.

• Lead the team by example in grooming, behavior, and service standards.

• Handle VIP guests and special requests with utmost attention and discretion.

People & Leadership:

• Foster a positive and service-oriented work environment.

• Conduct regular departmental meetings, briefings, and performance reviews.

• Mentor and develop team members for career growth and succession planning.

• Ensure compliance with local labor laws, hotel policies, and Tivoli standards.