Front Office Receptionist

AccorHotel

Front office Receptionist
First impressions are everything! As a Front office Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:

Ability to manage night shifts on rotational basis, ensuring smooth check-in and check-out procedures.
Ability to do the night audit process, ensuring all financial transactions are accurately recorded.
Monitor hotel security, coordinate with security personnel, and handle emergency situations.
Ensure compliance with hotel policies, procedures, and brand standards.
Conduct night shift handover reports and communicate key details to the morning shift team.
Manage room availability and oversee any late check-outs or early arrivals.
Assist in resolving any operational issues that may arise during the night.
Ensure proper handling of guest feedback and escalate issues when necessary.
Perform administrative tasks such as updating reports, handling emails, and tracking guest preferences.
Coordinate with housekeeping and maintenance teams for any urgent room-related issues.
Maintain a professional and welcoming atmosphere in the lobby and front desk area.
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling