General Manager F/M

Keolis.MHI

Date: Sep 30, 2025Location:Duba , AE, 00000Brand: KEOLISContract Type: Permanent contractGeneral Manager F/MManaging DirectionKeolis, a global leader in shared mobility, makes life easier for millions of passengers. We offer safe, efficient and sustainable public transport solutions that enhance the appeal of local communities.In 2024, the Group achieved a revenue of 7.7 billion euros. Present in 13 countries, we believe that our 70,000 employees are the key to our success.As part of an on-going tender for the operations, maintenance, and overhaul of a medium-sized rail transport system in the United Arab Emirates, we are seeking to identify and engage exceptional leadership talent. The appointment of this role will be subject to the successful award of the contract. The position offers a unique opportunity to play a pivotal role in shaping and delivering world-class rail operations in the region, ensuring safety, efficiency, and service excellence at every stage.The General Manager will be responsible for overseeing all aspects of operations and maintenance, ensuring service excellence, regulatory compliance, and financial performance. They will lead strategic planning, stakeholder engagement, and operational execution to achieve the contracts goals and deliver a world-class transportation service. This role holds the executive powers to manage the day-to-day operations of the Operator s business and the Operator s performance of its obligations under the Operations & Maintenance (O&M) Contract, as well as under the Overhaul Contract.Key ResponsabilitiesStrategic LeadershipLead, develop and execute strategic plans to achieve contractual requirement and organizational goals.Engage closely with Client to develop and maintain strong relationship, ensure contractual compliance and address issues - acting as the Operator s power to act and make binding decisions as per the O&M and Overhaul Contracts.Provide strategic direction, planning, and managing the development and implementation of policies, procedures and work instructions for achieving overall performance targets and year-on-year improvement.Deliver operation & maintenance and overhaul KPIs, aligning with strategic objectives for profit improvement.Champion the business continuity and enterprise risk management initiativesEngage closely Overhaul supply chain stakeholders (Original Equipment Manufacturers) to maintain strong relationship, ensuring delivery in line with performance targets and maximising financial opportunities.Focus on the future direction of the contract, to include implementation of continuous improvement initiatives, and strengthen Client relationship to enable the success of future rebids.OperationalOversee and lead overall operations - including train services, customer services, asset management, and maintenance programs - to ensure high service quality and reliability, delivering continuous improvement throughout the contractLead and manage directly the operations teams (Operation Control Centre, stations) ensuring day-to-day service delivery in line with procedures and performance objectivesPromote a culture of safety, reliability, and customer satisfactionEnsure compliance with all safety, contractual, regulatory, and quality requirements and standardsImplement safety and quality standards to ensure passenger and employee safetyDrive operational excellence through performance monitoring, risk management, and process optimizationImplement and lead effective incident response and crisis management protocolsEnsure successful delivery of the Overhaul programme, meeting the technical and financial targets and drive efficiency initiatives (optimisation in scope and supply chain) to deliver benefits for the Operator and/or ClientEngage closely with the Safety Regulator, providing regular updates on mitigation measures and progress of Overhaul plan developing a trustful and transparent relationshipFinancialFull company P&L responsibility, overseeing financial performanceOversee, manage, and control budgets, forecasts, and financial targetsMonitor financial performance and implement cost control measures to ensure profitability and sustainabilityOptimize asset lifecycle costs and drive efficiency in resource allocationProvide accurate reporting to management and stakeholders on financial and operational performance, manage risks and develop mitigation strategies to address potential challengesDrive financial performance and optimisation, in close relationship with Keolis Platform especially to maximise the benefits of Shared ServicesPeopleLead, motivate and develop a high-performing team and foster a collaborative work environment.Foster a high-performance culture built on accountability, collaboration, and continuous learning.Ensure robust competence management and training processes are in place to deliver safe and efficient services in line with applicable regulatory requirementsEnsure robust succession planning, talent development, and workforce engagement initiatives.Champion diversity, equity, and inclusion across the workforce.Lead by example in promoting integrity, professionalism, and organizational values.Key competenciesIn-depth understanding of metropolitan rail or transit operations, including scheduling, maintenance, and customer service.Knowledge of relevant transportation regulations, safety standards, and industry best practicesStrong financial management skills, including budgeting, forecasting, and financial analysis in a transportation setting. Proven P&L Accountability.Experience working with government agencies, regulatory bodies, and community stakeholders.Ability to develop and implement long-term strategic plans aligned with organizational goals.Familiarity with managing large contracts, including performance monitoring and compliance.