Global Training Operations Administrator
Smiths Group
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Global Training Operations Consultant is expected to play an active role in the Global Training Operations Pillar, assisting Operations management as needed and will be responsible for mentoring our team of Global Operations Specialists advocating for best practices, and seeking continuous improvement.
- Schedule s instructor led courses for both internal and external customers
- Demonstrate exceptional communication skills with customers both verbally and through written email correspondence. This may include but not be limited to quotations, logistics, POs, training plans and confirmations
- Attend opportunity kick-off meetings, collect tender/RFP requirements communicating needs to the department
- Acts as the Training Operations pillar point of contact for the Digital Training pillar, supporting the maintenance of the Learning Management System (LMS).
- Support in the creation and maintenance of all Training Policies
- Manages learner profiles, course enrollments, grades, and certificates within the LMS
- Enrolls learners for instructor-led training (ILT) and web-based training (WBT) courses
- Ensures all financial and scheduling-related documentation associated with customer training is in order, including but not limited to: Sales order and accompanying purchase order, credit card form, or contract; equipment status; training address
- Complies with all applicable global and regional export control and security regulations
- Monitor s training sales reports for accuracy and reports any errors to appropriate personnel
- Maintains service orders and notifications, and reports associated with them
- Supports the creation and processing of all department vendor and intercompany purchase requisitions and orders
- Plays an active role in the proper maintenance of all training records
- Serves as a point of contact for complex training queries and non-standard requests. Provide guidance and support to the Global Operations Team
- Champion the information flow for process improvement and quality information, oversee the creation of process maps and other pertinent aids to define new or existing processes and policies
Desired Candidate Profile
Technical Knowledge and Skills:
This will be demonstrated by:
- Experience of undertaking costing and scheduling activities in a commercial environment
- Experience of working with business operations software such as SAP
- Experience of working with learning management systems
- Experience of working within a training organisation
- Experience of articulating complex information to a range of stakeholders
- Highly skilled and proficient in MS Office applications.
- Ability to handle stressful situations and adapt to changing priorities
Excellent critical thinking and problem-solving skills
Competencies and Abilities:
Individual competencies:
- The ability and motivation to persistently pursue and achieve effective results which drive the business forward
- The ability to effectively influence the performance of people by being a role model to others, showing a willingness to coach others for success.
- The ability to make effective, timely decisions in a complex, global market by sourcing and analysing complex information
- The ability to engage, challenge and work effectively with others
- The ability to build an effective network of relationships both internally and externally, understanding customers needs
Willing and able to identify and support change and continuous improvement in own and wider business environment
Planning and Decision Making:
- Is able to influence other experienced professionals who exercise latitude and independence in their assignments
- Works on problems of complex issues of diverse scope and is able to Independently determine and develop solutions
- When problem solving, solutions are imaginative, thorough, practicable and consistent with SD objectives
Impact and Scope:
- This role will enable the SD global training department to operate in an efficient and effective manner, supporting the delivery of high-quality training to customers
- The role holder will support programme activity to deliver the Training Strategy
- Interprets and administers policies, processes, and procedures
- Decisions have an extended impact on work processes and outcomes
- Erroneous decisions will result in critical delays and modifications to projects or operations and jeopardize future business activity
Company Industry
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Smiths Group
Every minute of every day, Smiths Detection s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.