Groups, Conference and Events Assistant Manager (Mandarin Speaker) Hilton Hotels
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Posted 9 hrs ago
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As Groups, Conferences & Events Assistant Manager, you will manage group accommodations actively converting customer enquiries into confirmed sales. The Groups, Conferences and Events Assistant Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist in managing all aspects of group bookings, conferences, and events, including pre-event planning, on-site coordination, and post-event follow-up.
- Collaborate with clients to understand their specific event requirements, ensuring their needs are met with the highest standard of service.
- Liaise with internal departments (e.g., catering, audio-visual, housekeeping) to ensure seamless event execution.
- Build and maintain strong relationships with clients, ensuring their experience is personalized and exceeds expectations.
- Conduct site visits, assist in event proposals, and provide guidance on event planning to clients.
- Respond to client inquiries promptly and professionally, addressing concerns and providing solutions as needed.
- Ensure smooth operation of all events by overseeing logistics, such as room setups, catering, audiovisual arrangements, and other event-specific requirements.
- Ensure that events are executed on time, within budget, and to the highest standards of quality.
- Oversee the preparation of event spaces, ensuring they are set up according to specifications.
- Assist in preparing event contracts, monitoring event budgets, and ensuring all invoicing and billing is accurate.
- Track revenue and costs associated with group bookings and events, striving to meet or exceed financial goals.
- Assist in managing and mentoring the Events team, providing guidance on event management and customer service.
- Work closely with other departments to ensure all event logistics and requirements are coordinated effectively.
- Assist the sales team in promoting the hotel s event and conference facilities to potential clients.
- Stay informed about industry trends and competitor offerings to provide insights for improvement and innovation in event services.
- Ensure compliance with the hotel's standards, policies, and procedures.
- Conduct post-event evaluations to identify areas for improvement and ensure client satisfaction.
Desired Candidate Profile
A Groups, Conferences and Events Assistant Manager serving Waldorf Astoria Hotels and Resorts brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Bachelor's degree in hospitality management, Business Administration, or a related field.
- Previous experience in event planning or management, preferably in a luxury hotel or similar environment.
- Strong organizational skills and attention to detail.
- Excellent communication, interpersonal, and customer service skills.
- Ability to multitask and work well under pressure.
- Proficiency in Microsoft Office Suite and event management software.
- Strong problem-solving skills and the ability to think on your feet.
- Knowledge of luxury service standards and a passion for delivering exceptional experiences.
- This position requires flexibility, including working evenings, weekends, and holidays, depending on the event schedule.
Ability to work in a fast-paced and dynamic environment.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience working in Groups, Conferences and Events Assistant Manager in a luxury hotel
- Fluency in Mandarin (both written and spoken) is required.
Company Industry
Department / Functional Area
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Hilton Hotels
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2314677&lang=en