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Job Description
Roles & Responsibilities
Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.
Every day is different, but you ll mostly be:
Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
Keeping close contact with guests for feedback, complaints and compliments and following it up
Managing, recording and resolving guest or customer complaints promptly
Keeping other operating departments in the loop with important guest relations matters from Food and Beverage and Maintenance to Housekeeping and Front Office
Desired Candidate Profile
Excellent verbal and written communication skills
Ability to deal with difficult interactions and work under pressure
Managerial experience working in a customer service function
Flexibility to respond to a variety of different work situations
A passion for delivering an exceptional level of guest service
Company Industry
Department / Functional Area
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VOCO Hotels
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels/p>