Guest Relations Agent RIXOS

Guest Experience & Service:

• Welcome guests upon arrival with warmth, professionalism, and a genuine smile.

• Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy.

• Maintain an updated record of guest preferences and special requests to enhance personalized service.

• Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally.

• Coordinate with other departments (Housekeeping, Food & Beverage, Concierge, Spa, etc.) to ensure guest satisfaction.

• Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay.

Communication & Coordination:

• Maintain effective communication with Front Office, Concierge, and Guest Services teams.

• Update and communicate guest feedback and preferences to relevant departments.

• Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.).

Administrative & Operational:

• Record and update guest profiles accurately in the property management system (PMS).

• Maintain guest history records for repeat and VIP guests.

• Prepare daily reports on guest arrivals, departures, and special occasions.

• Assist with room inspections for VIP arrivals and ensure readiness before check-in.

Brand Standards & Presentation:

• Uphold the resort s image through professional grooming, positive attitude, and brand-appropriate behavior.

• Ensure compliance with company service standards, health & safety, and data privacy regulations.