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Experience
5 - 10 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Greet and welcome guests with a warm and genuine smile, creating a positive first impression that sets the tone for their stay.
- Handle guest inquiries, requests, and complaints promptly and efficiently, ensuring guest satisfaction and resolving issues with empathy.
- Manage and coordinate guest arrivals and departures, including check-in, check-out, and luggage assistance, to ensure a seamless experience.
- Provide personalized recommendations for local attractions, restaurants, and activities, enhancing guest experiences and promoting hotel services.
- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest needs are met promptly and efficiently.
- Monitor and maintain the overall guest experience, ensuring a clean, comfortable, and welcoming environment throughout the hotel.
- Coordinate special requests, such as arranging transportation or making reservations, providing a concierge-level service.
- Upsell hotel services and amenities, such as room upgrades or spa treatments, to maximize revenue and enhance guest experiences.
- Proactively anticipate guest needs and offer assistance, demonstrating a commitment to exceptional service and anticipating potential issues.
- Maintain a detailed record of guest interactions, preferences, and feedback, using this information to personalize future interactions.
Desired Candidate Profile
- Prior experience in a customer service or hospitality role is essential, with at least 1-2 years of relevant experience.
- High school diploma or equivalent is required; a degree in hospitality management is preferred.
- A strong understanding of hotel operations and guest service principles is required.
- Must possess a professional and polished appearance, reflecting the standards of the hotel.
- Ability to work flexible hours, including weekends and holidays, to meet the needs of the hotel.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Guest Relations Officer
- Relation Officer
- Customer Relations Officer
- Guest Experience Specialist
- Guest Relations
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AW Rostamani Holdings Co LLC
One of the leading local group of companies in Middle East
Firos - NA
Deira Al Ittehad Road, Port Saeed ,Dubai P.O. Box - 22715, United Arab Emirates, Dubai, United Arab Emirates (UAE)