Guest Service Agent Crowne Plaza Hotels & Resorts

Be the warm welcome that kicks off a memorable guest experience

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day s schedule
• Jump into other ad-hoc duties when your colleagues need your help

Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language - extra language skills would be great, but not essential

Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computers

Flexibility - night, weekend and holiday shifts are all part of the job

You ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Experience - ideally you ll have spent at least one year in a front desk or guest service position

Strength - sometimes you ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling