GUEST SERVICE AGENT Danat hotels

Preferably Filipino Female that are currently based in United Arab Emirates and able to join immediately. 

JOB DESCRIPTION

To carry out the efficient operation of the Reception/ Cashiering function in accordance with hotel standards and company policy.

To greet smile and welcome all guests to the hotel. 

To provide an efficient and friendly check-in and check-out according to company standards. 

To handle guest requests, ensuring that all matters are dealt with efficiency and promptly taking preference over administrative tasks. 

To inform all relevant departments regarding special guest requests. 

To ensure that returning guests are welcome back to the hotel and guest preferences and special requests are communicated to all concerned department to ensure guest satisfaction. 

To be fully aware of hotel rooms, availability, promotions, services and facilities. 

To take reservations for accommodation according to company policy. 

To liaise with the Team Leader - Front Desk and Housekeeping to ensure an efficient supply of guest rooms. 

To ensure that telephones are answered quickly and efficiently following company standards.

To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required. 

Attends all hotel trainings as required. 

Adhere to all HR and hotel policies and procedures. 

Continually strive to improve self ; knowledge and skills. 

Demonstrate the 12-Service Excellence Basics. 

Keeps updates with  new products in the market.