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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Supervise and support guest service/front office staff during shifts
- Ensure smooth check-in and check-out processes
- Handle guest inquiries, complaints, and special requests professionally
- Monitor service quality and ensure company standards are maintained
- Train, coach, and mentor team members
- Prepare shift schedules and assign duties
- Coordinate with housekeeping, maintenance, and other departments
- Ensure accurate billing, reservations, and cash handling procedures
- Monitor lobby appearance and guest areas
- Assist with VIP guest arrangements and escalations
- Maintain records, reports, and operational logs
- Ensure compliance with health, safety, and company policies
Desired Candidate Profile
Required Qualifications
- Diploma or Bachelor s degree in Hospitality Management or related field
- 2 5 years of experience in hospitality or customer service
- Previous supervisory experience preferred
- Strong communication and interpersonal skills
- Problem-solving and conflict-resolution abilities
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Ability to work shifts, weekends, and holidays
- Good organizational and multitasking skills
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Service Supervisor
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Tivoli
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
https://jobs.smartrecruiters.com/MinorInternational/744000128199371
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