Guest Services Manager
Marriott
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Supervise daily guest-facing operations and ensure consistent service delivery
Lead the front office team, allocating tasks and supporting a smooth workflow
Handle guest requests, concerns, and escalations with timely resolutions
Oversee check-in, check-out, and room assignment procedures
Monitor lobby operations and ensure a welcoming environment
Collaborate with housekeeping and other departments for seamless coordination
Train, guide, and motivate staff to maintain service excellence
Ensure operational standards, brand guidelines, and safety rules are followed
Prepare reports, performance updates, and operational summaries
Support VIP guest services and special arrangements
Maintain guest records and ensure accuracy across systems
Identify opportunities for service improvements and implement enhancements
Desired Candidate Profile
Experience in guest services or front office leadership within premium hotels
Understanding of hospitality operations and customer service best practices
Ability to manage teams and resolve issues efficiently
Strong communication, coordination, and problem-solving abilities
Professional demeanor with a guest-first mindset
Flexible to work shifts, weekends, and peak periods
Company Industry
Department / Functional Area
Keywords
- Guest Services Manager
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Marriott
JW Marriott Marquis Hotel Dubai is part of Marriott International s global luxury portfolio, known for exceptional service, refined hospitality, and world-class guest experiences. The hotel offers team members a dynamic work environment, professional development opportunities, and a supportive culture that values talent, dedication, and growth.