Head of Information Technology
Agile Consultants
Employer Active
Posted 8 hrs ago
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Experience
5 - 7 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Responsibilities:
- Manage all IT systems, hardware, software, networks, and cloud environments.
- Ensure security, uptime, backups, access controls, and compliance with IT standards.
- Implement IT policies, procedures, and best practices across the organization.
- Oversee IT support, troubleshooting, incident response, and vendor coordination.
AI, Automation & Process Innovation
- Identify inefficiencies and design AI-driven workflow improvements.
- Build automated workflows using AI LLMs, RAG pipelines, and low-code automation tools.
- Implement AI for document processing, communication automation, and task routing.
- Collaborate with business teams to scale processes through automation.
CRM Implementation & Optimization (Zoho Preferred)
- Lead full CRM lifecycle: planning, customization, automation, and optimization.
- Build workflows, blueprints, dashboards, and user journeys.
- Manage integrations between CRM and other business tools.
- Train teams and ensure CRM adoption and best practices.
Cross-Functional Leadership & Project Management
- Partner with IT, Operations, Sales, Finance, and senior leaders.
- Translate business needs into technical requirements for AI, CRM, and IT system improvements.
- Lead multiple projects with defined timelines and deliverables.
- Provide technical leadership to internal and outsourced teams.
Security, Compliance & Risk Management
- Ensure compliance with security and privacy regulations across all systems.
- Conduct security audits, risk assessments, and disaster recovery simulations.
- Implement best practices for cybersecurity and data protection.
Desired Candidate Profile
Job Requirements:
Education & Experience
Bachelor s or Master s degree in IT, Computer Science, Engineering, or related field.
5+ years experience in IT management or digital transformation roles.
Proven experience in AI-driven automation and workflow optimisation.
Strong background in CRM implementation, preferably Zoho CRM.
Experience leading cross-functional projects in fast-paced environments.
Functional Competencies
Expertise in AI tools, automation platforms, and workflow optimisation.
Strong understanding of IT infrastructure, cloud systems, and security protocols.
Proficiency in CRM setup, API integrations, and dashboard/reporting tools.
Strong analytical and process engineering skills.
Ability to manage IT support while driving innovation initiatives.
Key Behaviours
Strong communicator with influence across stakeholders.
Strategic thinker with hands-on execution capability.
Proactive, solution-focused, and adaptable.
Highly organised with strong project management discipline.
Collaborative leadership with ownership and results orientation.
Non-Negotiable Skills
AI/automation implementation expertise.
Solid IT administration background.
Proven CRM implementation experience (preferably Zoho).
Strong communication and stakeholder management skills.
Excellent documentation and process mapping ability.
Company Industry
Department / Functional Area
Keywords
- Head Of Information Technology
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