Head of Membership Experience (Fitness & Wellness)

Confidential Company

Posted on 25 Feb

Experience

3 - 6 Years

Job Location

Sharjah - United Arab Emirates (UAE)

Education

MBA/PG Diploma in Business Mgmt(HR/Industrial Relations, Marketing)

Nationality

Any Arab National, Any GCC National

Gender

Female

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Develop and execute a comprehensive membership experience strategy, enhancing member engagement and retention within the fitness and wellness environment.

  • Lead and mentor the membership experience team and Gym Receptionists, fostering a culture of exceptional service, proactive problem-solving, and continuous improvement.

  • Analyze member feedback, data, and market trends to identify opportunities for program enhancement and service innovation.

  • Oversee the onboarding process for new members, ensuring a seamless and welcoming introduction to the facility and its offerings.

Desired Candidate Profile

  • Possesses a Bachelor's degree in a relevant field such as hospitality, recreation management, or business administration.
  • Demonstrates a minimum of 7 years of experience in the fitness and wellness industry, with a focus on member experience.
  • Exhibits a strong understanding of fitness and wellness trends, industry best practices, and competitive landscape.
  • Holds relevant certifications, such as a Certified Fitness Professional or similar credentials, showcasing expertise.

Employment Type

    Full Time

Company Industry

  • Entertainment
  • Recreation
  • Theme Parks

Department / Functional Area

  • Top Management
  • Senior Management

Keywords

  • Membership Manager
  • Problem Solving
  • Team Leadership
  • Client Experience Lead
  • Member Engagement
  • Head Of Client Relations Fitness
  • VP Of Member Engagement
  • Fitness Industry
  • Membership Experience Manager
  • Member Retention
  • Head Of Customer Success Fitness

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Confidential Company

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